Do you accept returns?

Yes! Our customer satisfaction is our destination! Please feel free to return any eligible item within 7 days of receiving your original order,and customer will be informed after items shipped out.

 

1) Items returned within 7 days of receiving your original order will be eligible for a refund if it has evident manufacturing defect, such as the size, style, hair material, cap construction or color doesn't match the description, please submit your return application, our customer service will reply to you within 2 working days.


2) Items must be returned in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.


3) Please notice that if you wish to return any or all parts of your order, you will need to contact customer service firstly, you can send the items back after their confirmation. Once the returned item is received and inspected, your refund will be processed and automatically applied to your original payment account. Buyer needs to pay for the return shipping fee. Or you can keep the product and negotiate with our customer service for the refund directly.


4) Care and styling product, accessories, liquids, and special order items are ineligible for return. Please note that free gifts should be shipped out together with the original package.


5) After the return request has been authorized, the wigs can be shipped back to the address we gave you. Please kindly send email about your order number and returned package number.


6)Customers pay for the shipping fee of return.

 

What happens if I want to exchange my purchase?

We want you to be happy. This is why we offer an unlimited exchange policy! If for any reason you are not happy with your purchase,exchange it for FREE!(Product must be eligible for exchange,see below). 

 

1) Order exchange is free before it is shipped out. Any excess payment shall be refunded and deficiency shall be repaid according to the alternate item. Just leave us message, we are happy to be of help. 

 

2) Items are eligible for free exchange if returned within 7 days of receiving your original order. Items must be in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging). Any excess payment shall be refunded and deficiency shall be repaid according to the alternate item after our customer service confirm the arrival of the package you returned. 

 

Please notice that If you wish to exchange any or all parts of your order, you will need to contact customer service firstly, you can send the items back after their confirmation. 

We will send the replacement product within the processing time of it 

 

 

We do not accept returns for products which are not broken or delivered,but all for defective/broken products can be returned and refunded

 

Tip: To ensure the correct items are ordered, we suggest that you read the products' detailed description carefully before ordering. If unsure, you can send usemail to help@brian2014.com